We are sorry for inconvenience caused!  

Please contact us on info@bourkesports.ie and include your name and order number in the subject line. Your order number will either start with either IE or COM.  

Usually, all items are processed within 7 days of being returned to our warehouse.

Depending on the discount code used with an order, the code
may apply only to specific products, or it can be split evenly between items.

When a refund is processed you will receive the discount
price as a refund.

Please contact our customer support team via the link below.

Note: Refunds can only be made via the same payment method/account used when you placed the order.

All Returns, Refunds and Exchange must be logged within 30 days (14 days for sale items) or recevieing your order.

Where an item was purchased on clearance a refund may not be issued.

Please see the below exceptions for returns, refunds and exchanges:

• All socks must be unworn, unwashed and sealed in their original packaging.
• Customised and Online Shop items cannot be returned.
• As hurleys are made from a natural product Bourke Sports can not be liable for the lifespan or replaced of any hurley when it breaks.

To receive a full refund all items must be unused, unworn, unwashed and in the same condirion you received them.

All items are inspected on return. Any item that is damaged, worn or in an unsuitable condition a refund, return or exchange will not be issued.

Refunds can only be made onto the original paymnet method used to make the order.

Where a refund needs to actioned where a gift card was used, the refund will be applied back in the form of a gift card.

Where in item was sold on clearance a return, refund or exchange may not be issued at our discression.

Where you have received a faulty or damaged item we sincerly apologie!

If you purchased the item from a third-party reseller, we recommend you contact them directly.

If you purchased the product from the Bourke website or from a Bourke store, please contact us with the following information:

• Full Name
• Email Address
• Order Number
• Item Name
• Photos clearly showing the fault

Where an item is faulty or damaged, it must be logged within 7 days from your delivery date.

NEEDs ATTENTION

Please fill out thisform(Returns form??) and a member of our team will be in contact. The item(s) can be returned to either our Tipperary or Belfast shop. You will need to provide an e-receipt so we can verify your purchase.See here(Returns section) for more information on how to process the return once we have been in contact. 

NEEDS ATTENTION

Unfortunately, we’re unable to make any cancellations/changes to your order once you've hit 'Place Order' at checkout, this includes: 

Changing the item or size 

Delivery/billing address 

Adding/removing items to your order 

Shipping method 

Please fill out this form ( https://wkf.ms/4444bRa ) and a member of our team will be in contact. 

Enter your order number (e.g. #EU123456) and shipping postal code or email address. Please enter everything exactly as it appears on your order confirmation, including the # in your order number. 

Select which item(s) you're returning/exchanging and why. 

It can take up to 28 days for your order to be returned to our warehouse and be refunded. 

Once your refund is processed, it may take up to 5 days for it to clear with your bank. 

Please note if you opt for an exchange, stock is not immediately reserved, and it is possible that the item/s that you requested are no longer available when you mail your package. If this is the case, you will be refunded for the item/s back to your original payment method and an email confirmation sent to you. 

Please also note that the delivery address for exchanges cannot be modified. The exchange will always be sent to the same address as the original order. 

To make a return, head to the DPD Returns, and follow the steps below; 

You can then log into the DPD returns website, fill out the following details; choose a retailer, reference number/order number and the reason for return. Select the size of the parcel you require i.e. small, medium, large. 

Once payment is made, DPD will email you a label and from there you can drop it to your nearest pick-up point.  

For more information on returns please visit the DPD returns page